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THE ASK

Refresh and adapt the Mark’s retail concept to recently acquired large format locations. Includes the development of new retail features to suit the expanded footprint while enhancing the customer experience with better navigation.

THE CHALLENGE

Redefine the established concept while leveraging existing assets within a hyper accelerated timeline.

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SERVICES PROVIDED

Research & Insights

Customer Experience Optimization

Marketing

Product & Service Strategy

Brand Identity

Retail Concept / Experience

Marketing / Advertising

Web, Digital & Social Media

Package Design

Customer Segmentation

Brand Strategy & Positioning

Brand Activation

Name Generation

CONSULTING
BRANDING
CREATIVE
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DESIGN INTENT

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RETAIL EXPERIENCE

Developed large-scale wayfinding beacons that allow customers to easily navigate the larger format stores, while creating operational efficiencies with a simple signage system which is easily changed out.

 

Established differentiation between key department zones while maintaining cohesiveness with a consistent finish and colour palette.

 

Worked with key client vendors and onboarded a new decor vendor, executing the new retail concept on budget and on time.

SEE MORE WORK

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